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By following these best practices and considering these key factors, selecting an industrial automation services provider can become a more predictable and successful process, helping you achieve your business and technological goals and improve KPIs.

1. Project Portfolio: Review the provider’s past projects to assess their experience and expertise. Similar projects in scope and scale can indicate the provider’s capabilities and skills.

2. Client Reviews and Testimonials: Client reviews and testimonials can provide valuable insights into the provider’s service quality. Consider both positive and negative feedback for a balanced perspective.

3. Financial Stability: Assess the provider’s financial stability to ensure they can meet long-term commitments. Strong financial foundations minimise the risk of project delays and issues.

4. After-Sales Support: Evaluate the level of after-sales support the provider offers. The availability of service, quick response times to issues, and options for long-term support are crucial for operational continuity.

5. Innovation: Providers that invest in research and development and implement innovative solutions can offer additional benefits through cutting-edge technologies and process optimisations.

6. Project Management: Evaluate the provider’s project management skills, including planning, monitoring, and reporting progress. Effective project management ensures timely and efficient project delivery.

You can read more about best practices in ICS integrator sourcing process in THIS ARTICLE.